Reference

rp99 Legal terms for your account

rp99 Legal terms set out how account access, DANA and QRIS records, cookies and support requests are handled in one place.

Account accessWallet recordsPolicy contactData choices

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What our Legal terms cover

rp99 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our Legal terms explain the conditions for opening and using an account, the checks connected with phone verification, and the records created when you use DANA, OVO, GoPay, QRIS, bank transfer or a virtual account. We may need accurate account details so payment status and identity

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checks can be matched to the right account. Access depends on local law, and some services may not be available in every Indonesian location. The policy also describes how we handle account messages, security events, cookies and requests to change personal details. Please read the wording
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that applies before you complete an account step. If a payment record looks incorrect, keep its reference and contact us through the policy support route shown in your account area.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT ROUTES

Legal help beside your account

A clear contact route helps you resolve a policy question without guessing where to start.

DATA PRACTICES

How we apply Legal policy

We apply the Legal policy through practical account controls rather than hidden steps. Phone verification connects an account to its access request, while payment references help us separate…

Data handling

We use account details and payment references for access checks, status matching and policy support.

Cookie choices

Cookies can keep an account session and selected settings consistent between the mobile browser and desktop browser.

Account security

Complete phone verification through the account flow and check that the phone number belongs to you.

Record retention

Account, payment and support records may remain for the period needed to operate the account, resolve disputes and meet applicable…

Change requests

To request a correction to your name, phone detail or other account data, contact us from the policy route and…

Policy owner

Our support team receives Legal questions through the account contact path and can route unclear wording, access concerns or data…

Legal answers before account access

These Legal answers address the questions we expect you to ask before opening an account or sending a payment. If your situation is not covered, use the policy contact route with the relevant account or transaction reference.

It covers account access, phone verification, data handling, cookies, payment records and contact routes. It also explains that access depends on local law and may vary by Indonesian location.

Yes. Legal policy describes how DANA, QRIS and other supported payment references may be used to match status and resolve disputes. Keep your transaction reference available when contacting support.

We use account details for access checks, support handling and payment matching. Phone verification may be required, and you should send only the details needed for a particular Legal or account request.

Yes. Use the policy contact route in your account area, name the field that needs correction and provide the linked phone detail. We may verify the request before changing account data.

Cookies can preserve your account session and selected browser settings on mobile or desktop. You can adjust cookie controls in your browser, but some access steps may need to be repeated.

Use the account support path shown after you reach the account area. Include the phone number linked to the account and describe the access issue without sending a wallet password.

Access depends on local law. Before completing phone verification or a payment step, check whether the relevant service is available in your location and contact us if the policy wording is unclear.

rp99 Legal terms for your account

Legal help beside your account

How we apply Legal policy

Data handling

Cookie choices

Account security

Record retention

Change requests

Policy owner

Legal answers before account access

01 What does the rp99 Legal page cover?

02 Does Legal policy affect DANA and QRIS payments?

03 How does rp99 handle my account data?

04 Can I request a correction to my Legal account details?

05 How are cookies used under the Legal policy?

06 Where do I ask about account access under Legal?

07 Is rp99 access available throughout Indonesia?

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